Head Banging Update

I love the tech who was at our house yesterday. In our are, our satellite company uses private contractors to do their installs. The tech who was here yesterday called first thing this morning to say his supervisor would like him to take care of the problem TODAY! I don't have a four hour window -- he will be here at 4:30!

The appointment tomorrow is with another company, who may or may not know anything about the new box that was installed yesterday.

Once we are getting all our channels as we should the supervisor will cancel our appointment for tomorrow.

Hooray -- I don't have to sit and WAIT for hours for someone to show up, and I don't have to sit and listen to commercials while on hold for 15 minutes waiting to cancel my appointment.

Good customer service may not be dead after all! Woohoo!! :)